Picture Keeper Connect - Mobile Device Permissions for Android
Some Android mobile devices require permission be granted to third party apps.
When you tap Start Backup on your Android device do you get a messsage to grant permission?
You will be prompted to include videos. Answer Yes or No.
Tap the Start Backup button.
If the Recent Places screen is blank, tap the 3 dots in the top right corner
Next tap Show SD Card
Next tap the 3 menu lines at the top left.
Next tap PKBackup
Next tap Select Backup or depending on your phone Select in the bottom right corner.
Once you tap Select PkBackup or Select you will be prompted to add video clips. Answer Yes or No.
Then tap the yellow Start Backup button at the bottom of the screen to backup all pictures and videos.
Once permission is granted, you will not need to perform this operation again.