Frequently Asked Questions

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How do I use Picture Keeper on a Mac?
posted this on Sep 17, 2015
  Important! When using a Picture Keeper Pro for the first time on a Mac, be aware of this Time Machine message. "Do you want to use this device as a Time Machine Backup"? Answer "No" to this message. A "Yes" answer will format the drive for use as a Time Machine backup. You will need to ...
How do I View My Pictures?
posted this on Sep 17, 2015
There are two ways to view your pictures.  Option One Launch the Picture Keeper software. Press the View and Print Pictures button Make sure your Picture Keeper looks like the one above. If it doesn't, see our article on Updating your Picture Keeper.  The computer name is ...
Does Picture Keeper skip duplicates?
posted this on Sep 17, 2015
Duplicate Detection   Picture Keeper compares the numerous attributes of a photo to determine duplicates. The duplicate detection and skipping is pretty advanced. We use an algorithm to look at the binary data behind the photo (all the 1's and 0's) to see if it is truly a duplicate, ...
What happens when I fill my Picture Keeper?
posted this on Sep 17, 2015
What happens when my drive is full? When one Picture Keeper becomes full, just purchase another one (any size) and Picture Keeper will only copy the remaining pictures.   For example, if you've purchased a PK 4 (or Starter) and it's full, but you have 1543 pictures still remaining to be ...
How do I restore my pictures? (Windows)
posted this on Sep 18, 2015
 Windows  To Copy all Picture Keeper photos to a new computer   Insert the Picture Keeper in to your computer Launch the software, as instructed in the getting started guide Click the red View & Print Pictures button on the Main Picture Keeper screen.   ...
How do I print my pictures?
posted this on Sep 18, 2015
Printing Pictures You can print pictures from your backup conveniently with your home printer. Start the Picture Keeper program as described in the instruction booklet Click the red button, View and Print Pictures. Click the red Print Pictures icon at the bottom of the View ...
How do I update the Picture Keeper software?
posted this on Sep 18, 2015
Updating the Picture Keeper Software From time to time, we release updates to the Picture Keeper software. These updates include improvements in functionality, bug fixes, and other changes. It is highly recommended that you install these when they become available.   Updating on ...
Can I delete pictures off my Picture Keeper?
posted this on Sep 18, 2015
IMPORTANT! Do not format the drive, or delete the Picture Keeper files and folders from your Picture Keeper drive.  This will delete the backup software, and your Picture Keeper will no longer function. Deleting Pictures from Picture Keeper If you want to remove individual photos from ...
Picture Keeper is not backing up all my files. What can I do?
posted this on Sep 18, 2015
Customizing Picture Keeper to Backup More Files By default, the Picture Keeper looks in the most likely places for photos. The searched folders are "Pictures", "Documents", and "Desktop"'. These are the most common folders where pictures are stored. However, you can customize the Picture ...
How does Picture Keeper organize my photos?
posted this on Sep 21, 2015
How does it organize my photos? Windows Picture Keeper downloads in the same file structure as the computer. So if you have an organized Pictures folder by date or events then that is how it will be displayed on the Picture Keeper.  This is a screen shot of the file organization on the ...

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