Known Issues

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Picture Keeper Quit Unexpectedly when opening (Mac)
webadmin admin123 posted this on Jul 28, 2016

"Quits Unexpectedly or Internal Error" when launching Picture Keeper

  Apple has updated some software codes in El Capitan (OS X 10.11.x) and Sierra (10.12). This is causing a conflict with your version of Picture Keeper, resulting in a crash while opening the software.  We ...
After upgrading to Photos, Picture Keeper does not find new pictures during backup. (Mac)
webadmin admin123 posted this on Jul 29, 2016

Picture Keeper is not finding new picture after upgrading from iPhoto to Photos.

If your Picture Keeper is not finding all of your pictures after upgrading from Apple iPhoto to Photos, it is possible that the upgrade produced an error in your Photos Library.  You may try to repair ...
iPhoto is not backing up my pictures
webadmin admin123 posted this on Feb 23, 2017
Picture Keeper is not finding my iPhoto pictures Are you an iPhoto user that has not upgraded to Photos? Is you Mac OS X 10.10.x? Start the Picture Keeper Program. Update the Picture Keeper software if prompted. Click Search Options in the left side bar menu. Click on the Photos ...
Picture Keeper Connect - Mobile Device Permissions for Android
webadmin admin123 posted this on Mar 31, 2017

Some Android mobile devices require permission be granted to third party apps.

When you tap Start Backup on your Android device do you get a messsage to grant permission? Tap OK Tap Next Tap Next You will be prompted to include videos. Answer Yes or No. Tap the Start Backup ...

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