If, for any reason, you are not completely satisfied with Picture Keeper, you may return it to us for a full refund within 30 days of date of purchase.

Return terms and conditions are for Picture Keeper drives sold through PictureKeeper.com only. Simplified I.T. Products, LLC offers a one-time 30-day money back guarantee to new customers that are original purchasers of the Picture Keeper drive directly from PictureKeeper.com. If you are such a purchaser and would like to return the Picture Keeper drive within 30 days of purchase, please contact us at support@picturekeeper.com or 877-382-0949. Please include your order number in the subject of the email.

Upon verifying your proof of purchase, we will send you Return Merchandise Authorization (RMA) instructions on how to return the Picture Keeper drive. All returns must be in "as shipped" condition (meaning the same condition as when it shipped to you and returned to us in sufficient packing materials (a small bubble mailer will suffice). Returns will not be accepted for any Picture Keeper drive that are damaged in any way, including, without limitation, damage caused by operating the product outside the permitted or intended uses described, damage caused by service (including upgrades and expansion) performed by anyone who is not a representative of Simplified I.T. Products, LLC or an authorized reseller. Accepted returns will be given back to you in the payment form of which you initially paid for the Picture Keeper drive no later than 30 days after receipt of the return. All shipping charges are not refundable.

If you purchased your Picture Keeper through an authorized dealer, please contact the establishment where you originally purchased it from and follow their return guidelines.

NOTE: AMAZON.com and EBAY.com are not authorized dealers of Picture Keeper products.

Simplified I.T. Products, LLC reserves the right to revise or eliminate this program at any time. Purchases will be governed under the terms and conditions in effect at the time of the sale.