Simplified IT Products is a small consumer product development, digital marketing firm located in Marietta, GA 30066. We are the creators of Picture Keeper. The easiest solution for backing up your precious photos. We've helped nearly 1 million customers since 2008 and are needing help to take us to the next level.
The Application Support Representative role is a very critical role and will interface internally with all departments within the company and also externally with a very friendly yet non-technical consumer. This position is responsible for the overall product knowledge and support of the Picture Keeper application including activities to reduce support calls, software testing and recommendations on bug fixes, log collection and inside/presales/ post sales customer support.
The ideal candidate will have customer service experience, a high level of energy and creativity, ability to troubleshoot, organizational skills and excellent written and oral communications skills.
- Represent Picture Keeper on the front lines by delivering exceptional customer service via phone calls, emails, live chats and text messages.
- Comfortably answer all troubleshooting cases, presales questions, fulfillment issues, billing inquiries, etc. There should be no customer request that you can’t handle
- Provide technical support and product information to our customers
- Ability to simplify complex processes to novice customers
- Ability to Upsell our products using detailed product and industry knowledge
- Tracking/expediting of sales orders from receipt to shipment, and reporting of findings to customers
- Strategize ways to improve our service, streamline our processes, and better serve our customers
- Master our internal systems in order to efficiently and effectively manage customer relationships
- A successful candidate will be available to work outside of standard business hours to support global customer base - Other job-related duties as assigned
Required Skills & Experience:
- 4 year degree preferred; or 3-5 years related experience and/or training; or equivalent combination of education and experience
- Highly motivated, able to work independently
- Writes clearly and informatively.
- Technical Interest and Aptitude required
- Deep understanding of Mac Operating Systems specifically iPhoto and Photos applications
- Deep understanding of iOS and photo related apps
- General understanding of computer hardware and networking
- General understanding of Microsoft Operating Systems
- Experience with authoring/writing support articles, FAQ, KB for non technical consumers and consistent with the Picture Keeper brand.
- Strong interpersonal and communication skills
- Establishes and maintains effective, collaborative work relationships.
Location: 4445 Winfred Dr. Marietta, GA 30066
Must be authorized to work in the United States. No sponsorship available. Please take this into consideration before applying.
Simplified IT Products is an Equal Opportunity Employer.
If you would like to apply please email Jobs@picturekeeper.com and include job title in the subject line.