Hi Debbie,
Thank you for taking the time to share your feedback, and I'm sorry to hear about the confusion regarding compatibility. You're absolutely right that the Picture Keeper PRO SSD 500GB is designed specifically for computers with USB or Type-C ports, unlike some of our other Picture Keeper products, which work directly with iPhones that have a lightning port. While this can backup mobile devices, a computer is required to finalize the backup if it does not have a Type-C port.
I completely understand your disappointment, especially since you've had positive experiences with Picture Keeper products before.
For assistance with a potential exchange, I'd recommend reaching out to our customer service team directly, as they'll be able to help you explore your options and find a Picture Keeper solution that better fits your needs for iPhone and tablet backup.
Thank you again for your loyalty to the Picture Keeper brand, and I hope we can help make this right for you.
Best regards,
Customer Service Team