Contact Our Support Team
We're here to help! If you have any questions or concerns, please don't hesitate to reach out to us.
For Technical Support
If you're experiencing a technical problem, sending us a log file is the best way to get fast and accurate help. Log files give our Support Team the information needed to quickly identify and resolve the problem.
For step-by-step instructions to send a log file, please refer to our support article: How to Send Us a Log File.
For Other Inquiries
Use the chat button in the bottom-right corner of this page to contact us.
Alternatively
You can call our US-based support team at (877) 382-0949 or email us at support@picturekeeper.com.
Our team is available Monday - Friday, 9 am to 5 pm (Eastern Time).
Please note that we are closed in observance of the following holidays: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Thank you for choosing us. We look forward to hearing from you!