Contact Our Support Team

We're here to help! If you have any questions or concerns, please don't hesitate to reach out to us.

For Technical Support

If you're experiencing a technical problem, sending us a log file is the best way to get fast and accurate help. Log files give our Support Team the information needed to quickly identify and resolve the problem.

For step-by-step instructions to send a log file, please refer to our support article: How to Send Us a Log File.

For Other Inquiries

Use the chat button in the bottom-right corner of this page to contact us.

Alternatively

You can call our US-based support team at (877) 382-0949 or email us at support@picturekeeper.com.

Our team is available Monday - Friday, 9 am to 5 pm (Eastern Time).

Please note that we are closed in observance of the following holidays: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Thank you for choosing us. We look forward to hearing from you!