*Picture Keeper Connect is not backing up all of my iPhone photos

If you're using Picture Keeper Connect on an iPhone or iPad, and the application is only finding some of your images, you may have turned on iCloud Photo Library or used the "Optimize Storage" option. This means that some of your pictures are not stored on your phone anymore, but are instead stored in iCloud.


To check if your photos are stored in iCloud, follow these steps:

  1. Open the Settings app on your iPhone or iPad
  2. Tap on your name
  3. Tap on iCloud
  4. Tap on Photos
  5. If iCloud Photos is green, that means that your pictures are being stored in iCloud and that they may no longer be on your phone.

Picture Keeper Connect can backup the pictures from the iCloud. You can enable the iCloud backup option in the settings.

  1. Open Picture Keeper Connect application
  2. Tap on settings located at the bottom right
  3. Tap on help
  4. Tap on Advanced Options
  5. Make sure iCloud backup is on
  6. Tap on the home button and start backup

Please check that you have given the Picture Keeper Connect app permission to access your photos:

1. Open Settings on your mobile device 
2. Scroll down to PK Connect App 
3. Make sure photos say 'All Photos' or 'Read and Write' (If you want Contacts backed up, please turn it on as well) 
4. Return back to the Picture Keeper Connect app and restart the backup


If you need any additional assistance, please contact Picture Keeper Support.